Customer Service

Our business is to make your job easier and to provide quality care to your patients.

We guarantee same day or next day delivery.
Delivery: 100 mile radius
Evaluation of client for specialized products
Time and travel to secure proper documentation for patient
Time and labor involved with trial fittings and product sampling
Labor for warranty repair of defective products
Pick-up and delivery of product
Monitoring use of product
Billing of primary or secondary payer sources
Rework of denied claims
Follow-up with physicians (progress and compliance)
User compliance reports
Product and technology training for physicians and therapists
In-store health clinics (blood pressure, respiratory, glucose, etc.)
Cleaning of equipment
Loaner products while client's product is in for service
Providing equipment in special cases prior to being able to bill for them
Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
Apnea Screening and Overnight Oximetry testing
Auto-PAP titrations and consultations
Custom mask fitting
CPAP, AutoPAP, Bi-Level, Auto Bi-Level, NPPV and PSV machines